Legal and data protection

CIX is an information and risk-assessment platform. Nothing on CIX constitutes legal advice, a credit reference, or a professional recommendation. Risk scores and summaries are intended to help contractors assess potential risk before pricing or accepting work. You should take your own professional advice before making decisions.

Reports are submitted by contractors describing their own first-hand business experience on a project. They reflect the reporter’s account and CIX’s moderation. CIX does not independently verify every statement and does not make findings of fact or wrongdoing.

Risk scores, percentages and overall risk levels (such as a payment score or an “Overall: High” label) are calculated automatically as an aggregate of contractor-submitted ratings for that entity. They are not CIX’s own opinion, judgement or verdict, and they are not a statement that any party has acted unlawfully or improperly. Where only a small number of reports exist, an aggregate may reflect very few experiences and should be read with caution.

When you submit a report you are solely responsible for its content, including its truthfulness, accuracy, completeness, legality and any supporting evidence. By submitting, you confirm: “I acknowledge that I am solely responsible for the content of this report, including its truthfulness, accuracy, legality and any supporting evidence. I understand that CIX publishes contractor-submitted experiences and does not independently verify every factual statement.”

If a report you submit is found to be unlawful (for example defamatory or in breach of data-protection law), you agree to reimburse CIX for the losses, costs and reasonable legal expenses CIX incurs as a result.

You may only report parties you have genuinely worked with or had direct first-hand business dealings with. You must not submit false, misleading or malicious reports, rate yourself or your own business, post for or against a competitor to distort their standing, or submit content you do not have the right to share. Breaching this may lead to removal of content, suspension of your account, and liability under the indemnity above.

Reports are reviewed before publication. CIX may request supporting evidence, edit or anonymise content, restrict visibility, or reject a report. The evidence status shown on a report indicates how well it is supported, from unverified through to documented or legal evidence. Nothing is published automatically.

CIX is not a blacklist, a revenge platform, or a public shaming board. Reporter identities are recorded privately, public wording is kept measured and factual, and reports describe risk patterns rather than making accusations.

To submit a report you must register an account and may be asked to verify that you are a genuine contractor or business. CIX may decline, suspend or remove accounts, and may withhold or down-weight reports from accounts that cannot be verified. Verification helps protect everyone named on the platform and supports the right to reply.

Private residential individuals are afforded stronger privacy. Public residential records show initials and a general area only. Full names, exact addresses, and contact details are never shown publicly and are restricted to administrators and, where legally appropriate, verified contractors.

For companies and commercial entities (developers, main contractors, management companies, housing associations and similar), a company name and location may be shown where legally appropriate. Wording remains measured and non-defamatory, and the entity retains a right to reply.

Anyone connected to a report may request a review or submit a right to reply from the report page. Submissions are reviewed by moderation. CIX may publish a response, annotate, correct, restrict or remove a report in light of a reply.

If you believe a report is inaccurate, you can raise a dispute via the right to reply or the contact details below. Disputed reports may be marked accordingly while reviewed. CIX aims to correct or restrict inaccurate content promptly once substantiated.

CIX processes personal data in line with applicable UK data protection law (including UK GDPR and the Data Protection Act 2018). We collect only what is needed to operate the platform, restrict sensitive residential data, and apply data minimisation to public displays. This MVP is a demonstration build and is not a statement that all compliance measures are complete.

You can request the review, correction, restriction or removal of a report or of personal data relating to you. Please use the contact details below and include enough information to identify the report.

CIX deliberately avoids language that asserts criminality, dishonesty or wrongdoing. Reports indicate contractor-submitted risk patterns and moderated experiences. CIX does not make legal findings of wrongdoing.

CIX is a reporting platform — not an investigator, arbitrator, regulator or court. To the fullest extent permitted by law, CIX is not liable for decisions you make based on information on the platform, for the accuracy of contractor-submitted content, or for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.

These terms and your use of CIX are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

For legal, data protection, right-to-reply or removal requests, contact legal@cri.example. (Demo address — replace with a monitored contact before production.)